Our Core Values
At M&M Energy Supply Co., our formula for success is based on 4 pillars: Service, Integrity, Reliability, and Quality. The foundation for it all is our unique culture. The 32 “Fundamentals” we established describe the daily practices that make that culture come to life. They are what set us apart from other companies and what drive our extraordinary success. We call it, The M&M Way.
MAKE QUALITY PERSONAL.
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Don?t accept mediocrity. Good is not good enough. Always ask yourself, ?Is this my best work??
CREATE A GREAT IMPRESSION.
Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you?re setting a tone that?s friendly, warm, and helpful. Your personal appearance and the appearance of our office, stores, and trucks makes a similar statement about the quality of our work. We?ve one chance to make a great first impression!
PAY ATTENTION TO DETAILS.
The goal is to get things right, not simply to get them done. Missing just one detail can have an enormous impact on a job. Double-check your work. Do it right the first time and be a fanatic about precision. Accuracy counts!
FOLLOW UP EVERYTHING.
While effort is important, our clients expect results. Follow-up on everything and take responsibility to make sure things get done. Set high goals, track your progress, and hold yourself accountable for achieving those results.
LISTEN GENEROUSLY.
Listening is more than simply ?not speaking.? Give others your undivided attention. Be present and engaged. Put the phone down and minimize all distractions. Let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
SPEAK STRAIGHT.
Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it?s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.
OWN IT.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can?t be done. It?s ok to say, ?I don?t know? ? but be resourceful and show initiative to solve the problem. Don?t make excuses or wait for others to act. See issues through to their completion.
PRACTICE BLAMELESS PROBLEM SOLVING.
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don?t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
ASSUME POSITIVE INTENT.
Set aside your own judgments and preconceived notions and give people the benefit of the doubt. Operate from the assumption that people are good, and that they mean well.
PITCH IN WHEREVER NECESSARY.
Be willing to do the mundane and ordinary things necessary to get the job done. Nothing is beneath any of us. If you see it, do it. We all clean floors.
DO THE RIGHT THING, ALWAYS.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one?s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
BE RELENTLESS ABOUT IMPROVEMENT.
Stick to our existing processes but regularly reevaluate every aspect of your work to find ways to improve. Don?t be satisfied with the status quo. ?Because we?ve always done it that way? is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently.
MAKE INFORMED DECISIONS.
Make better decisions by relying primarily on facts and data, rather than solely on opinions or emotions. Be curious and question what you don?t understand. Ask yourself, ?What would I do if this were my company? What would I do if this were my own money? Will this help our company to succeed??
HONOR COMMITMENTS.
Do what you say you?re going to do, when you say you?re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can?t be fulfilled, notify others early and agree on a new deliverable to be honored.
GET CLEAR ON EXPECTATIONS.
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you?re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
GO THE EXTRA MILE.
Be willing to do whatever it takes to accomplish the job . . . plus a little bit more. Whether it?s starting early, staying late, or doing something that?s not in your job description, it?s the extra mile that separates the ordinary from the extraordinary.
BE POSITIVE EVERY DAY.
Your attitude is contagious. Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
WHEN IN DOUBT, COMMUNICATE PERSONALLY.
Whenever possible and certainly when delivering difficult or complex messages, or in emotionally charged situations, speak ?live? versus hiding behind e-mail or voicemail. Where appropriate, follow-up in writing to confirm your understanding.
INVEST IN RELATIONSHIPS.
Get to know your clients and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what?s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.
THINK SAFE. WORK SAFE.
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for we?re all part of the M&M family. Never take shortcuts that compromise your safety or that of your teammates.
EMBRACE CHANGE AND GROWTH.
What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.
BE A TEAM PLAYER.
It?s not about you. Don?t let your own ego or personal agenda get in the way of doing what?s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that?s what?s required for success. Treat each other like family and help each other to succeed.
LEAD BY EXAMPLE.
The best way to influence others is through your own example. Walk the talk. Take responsibility, to coach, guide, teach, and mentor others. Share information freely throughout our company. Be the change you want to see.
MAKE HEALTHY CHOICES.
Take care of yourself at home and at the office. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you?ll thrive personally and professionally.
TREAT EVERYONE WITH DIGNITY AND RESPECT.
Treat others in a way that honors their self-worth and respects their value as unique individuals, regardless of their background, appearance, or beliefs. Act with kindness, compassion, and patience.
COMMUNICATE TO BE UNDERSTOOD.
Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible explanations.
BE A BRAND AMBASSADOR.
We?re all responsible for, and benefit from, the M&M image and reputation. Consider how your actions affect our collective reputation and be a proud ambassador for the company.
BE A FANATIC ABOUT RESPONSE TIME.
Respond to questions and concerns quickly, whether it?s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we?re ?on it,? as well as keeping those involved continuously updated on the status of outstanding issues.
BE PROACTIVE.
Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Preventing issues is always better than fixing them.
RUN TO THE PROBLEM.
Mistakes and problems don?t define us, but how we react to them does. Jump in and do what it takes to amaze your customer when they are frustrated and struggling with a problem. The bigger problem, the greater our chance to shine!
CELEBRATE SUCCESS.
Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation ? in all directions throughout our organization.
HAVE FUN.
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don?t take things personally or take yourself too seriously. Laugh every day.
